Custom Name New Orleans Pelicans Air Jordan 13 Shoes Sneakers

We want you to be satisfied with the products you buy from us.

We have 24/7 email support. Please contact us at [email protected] if you need any assistance.

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

Shipping fees are based also on the size, weight, and number of the packages in an order. Larger products and additional items will incur slight shipping surcharges. Total shipping charges are shown on the checkout page.

Standard Shipping

Most apparel items are $6.99 shipping for one order shipped domestic and $8.99 shipping for one order to the rest of the world.

Shipping with insurance

The shipping with insurance option are $9.99 for an order shipped domestic and $11,99 for an order to the rest of the world.

Shipping insurance is a service that protects shippers from packages that are lost, stolen or damaged in transit. If an insured package does not reach its destination or if it is damaged on delivery, please email [email protected] with a picture or text of the problem with the package and we will send it back to you. You pack a new item at no cost. The following will be excluded from our transfer insurance policy: Goods damaged due to natural disasters or external factors beyond our control and responsibility. Goods have arrived in your mailbox but you did not take it leading to theft.

How long will it take for the buyer to receive their order?

On average, merchandise is produced and shipped from our facility 2-5 business days after purchase. Standard shipping/transit times apply (5-12 days for domestic and 7-15 days for international).

Quilts are produced and shipped from our facility 8-15 days in regular seasons. Shipping Time: 10 – 15 days* in regular seasons for Quilts.

Can the order be delivered to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you offer delivery to PO Boxes or Military APO/FPO addresses?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

Orders shipped to APO addresses are done so via DHL Globalmail, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.

Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.

Will I be charged VAT taxes?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your countrys customs policies.

Items fulfilled from the UK and EU are charged a 20% VAT rate.